Contact Us

Welcome to HotelBrasil. Our Customer Support team is here to help you with hotel reservations, booking questions, cancellation requests, refund information and other travel-related assistance. We aim to make your hotel booking experience simple, clear and convenient.

If you have already made a reservation, please keep your booking reference number and reservation details available when contacting us. This allows our support team to locate your booking and provide assistance more efficiently.

How We Can Help

Our support team can assist customers with a variety of reservation-related questions, including:

• Hotel reservation and booking assistance
• Questions about booking details
• Cancellation requests
• Refund and future booking credit information
• Changes to reservation details
• Hotel availability and booking-related questions
• General customer support

Before Contacting Us

To help us respond more efficiently, please have your reservation confirmation, booking reference, guest name, hotel name and travel dates available. Providing accurate booking information helps our team identify your reservation and understand your request quickly.

If your question concerns a cancellation or refund, please contact us as soon as possible. Cancellation conditions can vary depending on the hotel, room type, rate and booking terms.

We're Here to Help

At HotelBrasil, we value clear communication and helpful customer service. If you need assistance with your hotel reservation or have questions before or after booking, please don't hesitate to contact our support team. We will do our best to guide you through the available options and help you understand the applicable booking conditions.